Scope and operator
This policy explains how personal information is handled when you browse this website, submit a service enquiry or contact its operator. The operator is identified in the footer. In this policy, “we”, “us” and “our” refer to that operator.
This website helps people explore services and request a connection with independent providers. It does not carry out the work. This policy covers the website operator's activities; a separate provider is responsible for information it handles for its own business.
Information you provide
The request form asks for your name, email address, postal or area code, selected service and acknowledgement of this policy. You may also provide optional details about the work you are considering. The form does not ask for payment card information or an account password.
If you contact the operator directly, your message, contact details and related correspondence may also be received. Supply information that is accurate and relevant. You may browse without submitting a request; required form fields are needed to process an enquiry.
Do not include sensitive personal information, access codes, financial information or unnecessary details about another person. If you submit information on someone else's behalf, you must have authority to do so and make this policy available to them.
Technical information
When your browser connects to the website, the hosting infrastructure receives information needed to serve the request. Depending on its configuration, logs may include an IP address, request time, requested page, browser information, referring address and error details.
The form uses a session identifier, a security token and a submission identifier to check requests and reduce misuse or duplicate processing. Technical records are distinct from the message delivered to the operator. The website does not request your device's precise location; the area information in a request is supplied by you.
Purposes of processing
- Receive and review enquiries and respond to related correspondence.
- Use the selected service and area information to consider a connection with an independent provider.
- Share relevant enquiry information when arranging that connection.
- Operate the website and form, investigate faults and protect against abusive or unauthorized use.
- Handle privacy requests, complaints and obligations that apply to the operator.
Information should be limited to what is needed for these purposes. An enquiry is not a subscription to unrelated marketing. Acknowledging this policy explains the handling associated with your request; it is not blanket permission for every possible use of your information.
Applicable grounds and permissions
Where applicable law requires a legal ground for processing, the ground depends on the activity. It may include taking steps at your request, a relevant operational interest in responding to enquiries and protecting the website, compliance with an obligation, or consent where required.
Where an activity requires separate consent, that consent must be obtained before the activity begins. You may ask the operator to explain the ground relevant to your information. Rights to object or withdraw consent are described below and depend on the requirements that apply.
Sharing with independent providers
Information relevant to a connection may be shared with one or more independent providers who can consider the enquiry. This may include your name, email address, area code, requested service and description of the issue. A connection or response is not guaranteed.
A provider may contact you about the request and ask for further details. Before supplying additional information, confirm who you are dealing with and review that business's privacy information. Providers may retain their own correspondence or service records under their own responsibilities; contacting this website does not automatically delete a provider's records.
Other recipients
Hosting, email delivery and technical support suppliers may handle information necessary to operate the website or deliver correspondence. Access may also be needed by people authorized to handle requests for the operator.
Information may be disclosed where required by an applicable legal obligation or when reasonably necessary to investigate misuse, establish or defend a claim, or protect people and systems. Such disclosure should be limited to the information relevant to the particular purpose.
Processing locations
The location of processing depends on the operator and the hosting, email and other suppliers it uses. Information may be handled outside the place where you live. This website does not promise that information remains in a particular country.
Where cross-border processing is subject to specific requirements, the operator is responsible for meeting them and arranging any necessary safeguards. Contact the operator for information about the locations and arrangements relevant to your enquiry.
Cookies and browser storage
The form uses an essential session cookie. Browser storage remembers whether you have acknowledged the cookie notice. The current website does not include analytics trackers, advertising pixels or third-party font services.
The Cookie policy explains the purpose, duration and controls for these technologies. Clearing browser storage does not remove messages already received by the operator or a provider.
How long information is kept
Retention depends on the type of information and the reason it is needed. Relevant factors include whether an enquiry is still active, the need to follow up or resolve a complaint, security investigations, applicable record-keeping duties and the establishment or defence of claims.
Enquiry emails and related correspondence may remain in the operator's email system until removed under its retention arrangements. Server logs, security sessions and backups have separate lifecycles. The browser acknowledgement period is described in the Cookie policy; it is not the retention period for enquiry data.
Information should not be retained indefinitely simply because it might be useful. Contact the operator for the period or criteria relevant to your records. Deletion may be subject to justified retention obligations and the normal expiry of backups.
Security and delivery
The form includes request validation and session-based checks intended to reduce misuse. Security also depends on the hosting environment, email systems and how the operator manages access. No internet transmission, email system or storage method provides an absolute guarantee of security.
A confirmation displayed on screen does not independently verify that a message reached the operator or a provider. If you need to confirm receipt or correct an enquiry, contact the operator. Do not submit confidential or urgent information through the request form.
Your choices and information rights
You can ask the operator about information held about you and request access, correction or deletion. Depending on applicable law, you may also be entitled to restrict processing, object to certain uses, receive a portable copy of information or withdraw consent for an activity that relies on it.
Rights can have conditions and exceptions. Withdrawal does not automatically undo processing that was permitted before withdrawal. Information needed for a legal obligation or claim may have to be retained. You may ask to stop further enquiry-related contact, although a necessary reply to your request may still be sent.
The operator may ask for proportionate verification before releasing or changing records. Explain the request and the email address used for your enquiry; do not send excessive identification. Requests are handled within the periods required by applicable law. If a request cannot be fulfilled, you may ask for the reason and any available review route.
Children and other people's information
The service enquiry function is intended for people able to arrange services themselves or act with appropriate authority. It is not directed at children. Do not submit information about a child through the form.
If you believe information about a child or information supplied without authority has been received, contact the operator so the circumstances can be reviewed and appropriate action considered.
Questions and complaints
Contact the website operator using the email address in the footer or write to {{contact.email}}. Include enough context to identify your enquiry, but do not send passwords, payment details or identity documents unless a suitable verification method has been agreed.
If you have a concern about how information is handled, describe it to the operator so it can be investigated. Where applicable, you may also have a right to raise a complaint with a competent privacy or supervisory authority. Concerns about a provider's separate records should be raised with that provider.
Updates to this policy
This policy may be revised to reflect changes in the website, its practices or applicable requirements. The date at the top identifies the latest published revision. Material changes requiring notice or permission must be addressed as required before the relevant new processing takes place.
Read this policy together with the Terms of use and Cookie policy.